Airbnb Sets New Checkout Rules for Hosts and Guests

Airbnb has unveiled new rules for hosts who rent out their homes to guests. Under the rules, hosts should only make reasonable requests of guests. According to DW, the company wants checkout to be simple for people staying in its rentals.

Hosts are generally not allowed to ask guests to complete tasks that take a lot of effort or time. Airbnb also says hosts should not ask guests to do tasks that a cleaner would normally do.

Checking out has been a contentious issue for guests, especially when they are also charged cleaning fees. Airbnb has admitted that these fees can create confusion between guests and hosts. The company said that guests expect checkout to be simple, and most want to avoid unexpected chores.

The new rules still allow some simple requests. Guests can still be asked to leave dirty dishes in the sink. Hosts can also ask guests to gather used towels and to separate trash and recyclables.

Some requests are linked to local conditions. In areas where bears are active, hosts can require guests to put trash in animal-proof containers. Hosts can also ask guests to limit their shower time when local drought-related water restrictions are in place.

The rules also cover penalties and damage. Hosts will no longer be allowed to ban guests from using listed amenities, such as air conditioners. They will also no longer be allowed to fine guests. If damage happens, hosts must seek compensation through the insurance that the platform provides.

The new policy applies to bookings that start on November 20.